Frequently Asked Question

Tips for Password Issues
Last Updated 8 months ago

The first step to try if you are having a password issue is to check to see if your caps lock key is on. If it is, press the caps lock key again to turn it off. The second step to try is to restart your computer. If you are having trouble logging into a Macintosh computer, after it restarts, give it 30 seconds at the login screen before trying to log in.

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